1. Booking and deposit
When you book online, a deposit is taken at the time of booking to secure your appointment. The deposit is applied to the cost of your treatment — the balance is paid in-clinic on the day. Prices shown include the service fee; the deposit is a part-payment, not an additional charge.
2. Cancellation and refund
- Cancel at least 24 hours before your appointment and your deposit is refunded in full.
- Cancellations made within 24 hours of the appointment are non-refundable — the deposit is retained to cover the reserved time.
- Refunds are returned to your original payment method and may take a few business days to appear.
3. No-shows
If you do not attend your appointment and have not cancelled, the deposit is retained in full. Repeated no-shows may require full pre-payment for future bookings.
4. Rescheduling
You can reschedule your appointment using the “manage your booking” link in your confirmation email, subject to availability. Rescheduling more than 24 hours ahead carries your deposit across to the new time at no extra cost.
5. Arriving for your appointment
Please arrive a few minutes early, especially for a first visit, which begins with a short assessment. If you arrive late, your treatment may be shortened so that following clients are not delayed; the full fee still applies.
6. Health information and consent
So we can treat you safely, please let your practitioner know about any injuries, medical conditions, medications or pregnancy. Treatments are provided for relaxation and therapeutic support and are not a substitute for medical diagnosis or care. If you have a serious or acute medical condition, please consult your doctor.
7. Payment and rebates
The balance of your treatment is paid in-clinic on the day. HICAPS is available on-site for eligible services — please bring your health fund card. Rebate eligibility is determined by your fund.
8. Changes to these terms
We may update these terms from time to time. The latest version is always available at this URL, with the “Last updated” date shown above.
9. Contact us
- Email: [email protected]
- Phone: 0405 321 069
- Address: Unit 2, 8 Old Collier Road, Morley WA 6062